Gambling + gaming convergence generates concerns to consumers, according to IAGR

Gambling regulators should play an active role to monitor and contribute to better control the sector.

A survey found 80% of respondents agreeing that gambling regulators should work together to monitor new forms of entertainment, such as social gaming, skins betting, loot boxes and Esports.

The International Association of Gaming Regulators (IAGR) released a new report, ‘Gambling and gaming – blurred lines’ (, revealing global worries about emerging forms of gambling.

This document found social gaming, skins betting, loot boxes and Esports betting have become increasingly prevalent internationally, with regulators from across the world receiving complaints from consumers.

Paul Newson, IAGR President, expressed: “IAGR’s latest report highlights the prevalence of consumer complaints and regulatory concerns arising from the confluence of gambling and gaming, and agreement that gambling regulators should play an active role to monitor and contribute to better regulation of the sector.”

While James Green, Chair of the IAGR, Statistics Sub-Committee, added: “The text shows the complexity in jurisdictional regulatory frameworks and associated challenges around establishing international standards and best practice. Our members see collaboration as essential to safeguarding their communities.”

The data for this study was collected from an online survey of IAGR member jurisdictions conducted between December 2019 and February 2020. The survey was compiled, administered and analyzed by the IAGR Statistics Sub-Committee. In total, 30 jurisdictions responded to the questions, representing 46% of IAGR’s membership. The regional split of respondents was: Africa (33%), Europe (27%), North America (23%), Asia/Oceania (10%) and Central/South America (7%).

IAGR consists of representatives from gaming regulatory organizations throughout the world and aims to advance the effectiveness and efficiency of gambling regulation. This survey is the first in a series of thematic reports intended to complement the annual Gambling Regulation Survey conducted by IAGR’s Statistics Sub-Committee.