Part of the Greek Vivere Entertainment Group, the Casino Corfu (in Corfu Island) is located at the ground floor of the 5-star Hotel Corfu Palace in the city of Corfu, just 5 minutes from the well-known Liston plaza, and overlooking Garitsa Bay. In line with a constant pursuit of maximum facilitation of the customer journey and operational optimization, the casino management decided to implement the myACP Casino Management System (CMS) from Novomatic across the gaming floor. The system went live on October 28th in Corfu with the core Accounting, Control and Progressives modules, as well as Player Tracking and Loyalty Club, Cashless and Live Gaming modules. As a central management, processing and reporting tool, it fully satisfies the latest compliance and reporting requirements of the Hellenic Gaming Commission.
A total of 111 slot machines and 15 live gaming tables are managed via the myACP system, enabling not only a centralized floor management, but also smooth analysis and fully automated reporting processes in real time. The Cashless operation additionally helps reduce cash traffic within the casino, instead promoting secure cashless transactions and thus supporting the management’s complex set of safeguarding measures and strenuous efforts against the spread of COVID-19. The myACP Player Tracking and Loyalty Club employ targeted marketing activities via the promotional module and various customer-centric features that are seamlessly integrated with the cashless functionality.
Sonya Nikolova, VP Sales, Asia & Africa, and myACP System Europe, stated: “The uncertainties brought by the pandemic have shaped lots of businesses worldwide, especially in the land-based sector, but Novomatic stays strong as ever and consistent with its superior product and customer support. Therefore, the recent myACP system installation in Greece adds value to our Casino Management System solution and to the brand itself.”
In his opinion, Konstantinos Piladakis, CEO and Managing Partner of Vivere Entertainment Group, said: “The myACP system installation proves that, in spite of the difficult economical and travel situation this year, the group’s vision for excellence in customer services and constant investment in leading gaming technologies will cement our position of one of the major casino operators in the region.”
Complementing this point of view, Asterios Papaoikonomou, Director of Hellenic Casino Corfu, added: “The comprehensiveness of its functionalities, multiple modern features and the powerful architecture of the myACP Casino Management System make it an ideal tool to successfully navigate casino operations in dealing with the new industry challenges.”